Financial companies worldwide are constantly facing various business and technological challenges associated with deploying their Customer Relationship Management (CRM) and Risk Management strategies:
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The financial crisis is strengthening regulatory requirements such as Basel II, Solvency II, FAS 114, and others. This results in the implementation of credit risk solutions which highlight customer risks but do not always take into account customers' business potential. This balance between managing risk and exploiting business opportunities is becoming ever more challenging.
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Increased competition and market volatility have eroded both customer loyalty and profit margins. In such an environment, the future of a company depends on its ability to retain customers and increase their share of wallet by personalizing interactions with each customer.
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Analytical environments have become more complex and fragmented. The integration of analytical models in a client environment is becoming a bottleneck.
In order to face these challenges and others, financial companies are seeking analytical solutions that will help them to better understand their customers' needs and desires at every moment, on one flexible analytical platform.
GSTAT Xeligence Suite for Finance enables financial institutes of all sizes to run automatic data-mining processes, helping marketing, customer care, and credit risk divisions to answer crucial business questions such as:
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What is the next best offer I should give each customer who contacts the company out of all the products and services offered by the company?
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Which customers are about to churn or shift activity to competitors and why?
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What is the most effective retention tool for each high churn risk customer?
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Which customers are likely to default in the next year?
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How much credit can the company offer each customer based on his credit risk without taking extra risks?
The software solutions in Xeligence Suite for Finance include:
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Analytical Data Repository for Finance
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"Out-of-the-box" ETL processes for datamanagement and the running of statistical models
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Data-mining models, optimization algorithms andbusiness rules
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Friendly GUI for users with no statistical expertise
All Xeligence Suite solutions for Finance are based on the same data scheme – Xeligence Analytical Data Repository for Finance (ADRF). Xeligence ADRF provides the data elements required to support all relevant analytical software in Xeligence Suite.
To learn more about Xeligence targeted marketing and analytical CRM solutions, click here.
To learn more about Xeligence Credit Risk and Basel II solutions, click here.
